What we measure

What a single number never shows you

Eight dimensions. Forty statements. One connected picture.

Most ways of measuring an organisation ask one question at a time. States of Vitality measures a system - eight distinct lenses on organisational health, designed to be read together. Each dimension is scored across five angles, so you see the shape inside each score, not just the number. And because the eight connect, the picture they make together tells you more than any of them can alone.

The eight dimensions

Each one measures a different condition. Together, they are the system.

Strategy
How clear our direction is

Whether people understand where the organisation is heading - and can see it in their work.

Flow
How easily work gets done

Whether systems and processes help people do good work, or get in the way.

Service
How we create and deliver value

Whether what the people you serve need gets heard - and changes what you do.

Purpose
What drives us beyond the numbers

Whether purpose guides real decisions, or lives only in words.

Development
How we grow together

Whether people are growing through their work, or being worn down by it.

Culture
How it feels to work here

Whether the lived experience matches what the organisation says about itself.

Connection
How stories and meaning flow

Whether people can make sense of what is happening around them.

Change
How we adapt and evolve

Whether people can absorb change - or are being overwhelmed by it.

A connected system

We do not measure eight separate areas.

We measure a system through eight lenses

Each dimension influences the others. A strategy that has not arrived will show up in Flow. A culture problem may originate in Change. A strong Development score means something different depending on whether Flow, Culture and Purpose are holding it up or pulling it down.

That is why the eight are read together. A score on its own is a finding. The same score read against the dimensions around it begins to explain itself.

The eight dimensions as a connected systemEight coloured nodes - one per dimension - joined by light connecting lines, showing that the dimensions are linked rather than separate. An abstract principle, not a precise map.StrategyFlowServicePurposeDevelopmentCultureConnectionChange

How it is measured

“How true is this in your experience?”
Almost alwaysOftenSometimesOccasionallyRarely

Forty statements, one scale

Five statements per dimension, forty in total. Each answered on a five-point frequency scale: almost always, often, sometimes, occasionally, rarely.

Agreement scale
Do you agree?
Frequency scale
How often is this true?

Frequency, not opinion

The prompt asks how often something is true, not whether someone agrees with a statement about the organisation. That is a deliberate choice. Agreement measures what people think. Frequency measures what they encounter.

3.6
“What’s it really like to work here…”

Numbers and words

Every dimension also carries one open question. The responses appear in the dashboard as written - not scored, not summarised, not averaged. The numbers and the words sit side by side, because both belong in the picture.

See where your organisation stands

We can talk through what an assessment would look like - scope, timing and price.

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